What do I need to use Support Macro?

The scenario; The resolution; Brand voice; Constraints.

Is Support Macro free to use?

Yes — run it free in the browser playground (no API key needed for the sponsored trial, or bring any provider key), or install it into Claude Code, Cursor, ChatGPT and more via npx pm-claude-skills. MIT-licensed and open source.

Support Macro

Q: How do I know the Support Macro output is good?

The skill verifies itself against its own quality checks: Opens by acknowledging the person and their specific issue; The answer is clear and step-by-step where it's a process; Personalisation slots are clearly marked so agents fill them every time; Includes the variants the scenario needs (resolved / more-info / escalating).

🔵 Stable🕐 updated 2026-06-28 🔷 SkillSpec L3 pm-support

Write reusable support macros / canned responses that sound human, not robotic. Use when asked to write a support macro, a canned response, a saved reply, or a template for a common customer ticket. Produces a macro — an empathetic opener, the clear answer/steps, placeholders for personalisation, and a warm close — plus variants (resolved / need-more-info / escalating), tuned to keep it human.

▶ Run it free — no key needed 📝 Grade your existing draft View SKILL.md ↗

What to give it

▸The scenario — the common ticket this macro answers (password reset, refund request, bug report, how-to).

▸The resolution — the actual answer or steps.

▸Brand voice — formal, friendly, playful (defaults to warm-professional).

▸Constraints — anything that must be said (policy, legal, security) or links to include.

✅ The bar it holds itself to

Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.

✓Opens by acknowledging the person and their specific issue

✓The answer is clear and step-by-step where it's a process

✓Personalisation slots are clearly marked so agents fill them every time

✓Includes the variants the scenario needs (resolved / more-info / escalating)

✓Sounds like a person — contractions, warmth — not a corporate template

⚠️ What it refuses to do

Do not write "Dear valued customer" / robotic openers — acknowledge the actual person and problem

Do not make it un-personalisable — a macro with no slots gets sent cold and feels like spam

Do not bury the answer in apology — empathise briefly, then solve

Do not over-promise on escalations — give an honest, realistic timeframe

Do not write one macro for a scenario with multiple outcomes — give the resolved/more-info/escalating variants

Install

npx pm-claude-skills add --agent claude   # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp

Related skills

🔌 Embed this skill

Drop this on your blog, docs, or site — it renders a "Run this skill" card:

<div data-pm-skill="support-macro"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>

💬 Discussion

Support Macro is one of 551 open-source professional AI agent skills — all SkillSpec L3. Try them all in the browser · ⭐ Star on GitHub · Browse the full catalog