RR
Review Response
🔵 Stable🕐 updated 2026-06-30
🔷 SkillSpec L3
pm-ecommerce
Write the right reply to a customer review — positive, negative, or mixed. Use when asked to respond to a review, reply to a bad/1-star review, handle online reviews, or write review-response templates. Produces tailored, on-brand responses that thank advocates, de-escalate and resolve complaints, and read well to the *future* shopper who's reading them — plus reusable templates.
What to give it
▸The review — the text, the rating, and where it's posted (Google, Amazon, Trustpilot, app store…).
▸What happened — your side/context if known, and whether it's resolved.
▸Brand voice — warm/formal/playful, and the name you sign off with.
▸What you can offer — any remedy you're willing to make (refund, replacement, discount, fix).
✅ The bar it holds itself to
Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.
✓Addresses the reviewer by name and references the *specific* point they raised
✓Negative replies take ownership without excuses or blaming the customer
✓Complaints are moved to a private channel for the actual resolution
✓Tone matches the brand and stays calm — never defensive or sarcastic
✓Positive replies add warmth without a pushy upsell
✓No private data is exposed; invented specifics are flagged to confirm
⚠️ What it refuses to do
Do not get defensive or argue facts in public — you're writing for the next shopper, not to win
Do not paste an identical canned reply on every review — personalise to the specific point
Do not expose order numbers, emails, or other private details in a public reply
Do not over-apologise or grovel on a minor issue, or under-respond on a serious one — match the severity
Do not bribe for removal or incentivise changing the review in ways the platform forbids
Install
npx pm-claude-skills add --agent claude # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcpRelated skills
🔌 Embed this skill
Drop this on your blog, docs, or site — it renders a "Run this skill" card:
<div data-pm-skill="review-response"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>💬 Discussion
Review Response is one of 551 open-source professional AI agent skills — all SkillSpec L3.
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