HC
Help Center Article
🔵 Stable🕐 updated 2026-06-28
🔷 SkillSpec L3
pm-support
Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. Use when asked to write a help doc, KB article, FAQ entry, how-to, or support documentation. Produces a findable, skimmable article — task-based title, the answer up front, numbered steps, screenshots-to-add markers, troubleshooting, and related links — written so users self-serve instead of contacting support.
What to give it
▸The task / problem — what the user is trying to do or fix (phrased as they'd search it).
▸The solution — the steps or answer.
▸Audience — end-user vs. admin/developer (changes depth and terminology).
▸Edge cases / gotchas — common failure points and prerequisites.
✅ The bar it holds itself to
Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.
✓Title is a task/question the user would actually search (not an internal category name)
✓The answer is at the top (TL;DR), not buried under preamble
✓Steps are numbered, one action each, with bolded UI labels and screenshot markers
✓Prerequisites are stated before the steps
✓A troubleshooting section heads off the common follow-up tickets
✓Uses the user's vocabulary (findable in search), not internal jargon
⚠️ What it refuses to do
Do not bury the answer — front-load it; most readers want the quick fix, not your intro
Do not title by internal feature name — title by the user's task/question, or they won't find it
Do not skip troubleshooting — the "it didn't work" cases are exactly what generate the ticket you're trying to deflect
Do not use internal jargon — write the words users type
Do not cram multiple tasks into one article — one task per article = better search + clearer steps
Install
npx pm-claude-skills add --agent claude # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp
Related skills
🔌 Embed this skill
Drop this on your blog, docs, or site — it renders a "Run this skill" card:
<div data-pm-skill="help-center-article"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>
💬 Discussion
Help Center Article is one of 551 open-source professional AI agent skills — all SkillSpec L3.
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