PM Skills

for Support Teams

AI that knows how support teams actually work

Macros with empathy, escalation summaries, incident comms, and knowledge-base articles people actually find. Free and open-source — each skill teaches Claude, ChatGPT, Gemini, or Cursor the structure a senior professional uses, with the quality checks and the mistakes to avoid built in.

▶ Run any of these free, right now
CSAT / NPS Analysis
Analyse CSAT / NPS / CES survey results and turn the score into actions. · run it →
Escalation Tree
Design a support/incident escalation tree — who handles what, when it escalates, and to whom. · run it →
Help Center Article
Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. · run it →
Knowledge Base Audit
Audit a knowledge base / help center for coverage, accuracy, and findability. · run it →
Support Macro
Write reusable support macros / canned responses that sound human, not robotic. · run it →
Support Runbook
Write a support runbook for handling a recurring issue type consistently. · run it →
All 750 skills · browse the catalog · GitHub (MIT, free forever)