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CD

Chargeback Dispute Response

🔵 Stable 🔷 SkillSpec L3 pm-ecommerce

Win a chargeback dispute — read the reason code, assemble the evidence packet, and write the rebuttal that actually persuades the bank. Use when asked to fight a chargeback, respond to a payment dispute, write a chargeback rebuttal, or contest a customer chargeback. Produces the reason-code decode, the required-evidence checklist for that code, the structured rebuttal letter, and an honest read on whether this one is winnable — so you fight the right disputes and concede the rest. For merchants.

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🗣 Say this to your agent

“Fight this chargeback — reason code is 'product not received'.”“Write a rebuttal for a payment dispute on a $400 order.”“Help me contest a customer chargeback and tell me if it's winnable.”“Respond to this friendly-fraud chargeback with the right evidence.”

What to give it

The reason code — the code and category (fraud, product not received, not as described, subscription/cancelled, duplicate)
The transaction — amount, date, product/service, and your records
Your evidence — what you can actually document: delivery/tracking, AVS/CVV match, IP/device, communications, terms accepted, usage logs, refund policy
History — prior chargebacks from this customer, and your processor

✅ The bar it holds itself to

Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.

The evidence checklist is specific to the actual reason code, not generic
Every rebuttal claim references a concrete, attached artifact
The letter argues facts, not fairness or emotion
A winnability call is made — including honest "concede" when evidence is missing
A prevention note addresses why this chargeback happened
No evidence is described that the merchant doesn't actually have

⚠️ What it refuses to do

**A generic rebuttal** ignoring what the specific code requires — the top reason merchants lose.
**Arguing unfairness** instead of submitting the artifacts networks weigh.
**Fighting an unwinnable dispute** and wasting the fee — know when to concede.
**Claiming evidence you don't have** — fabricated proof loses and risks worse.
**No prevention step** — the same chargeback returns next month.

Install

npx pm-claude-skills add --agent claude   # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp

Related skills

🔌 Embed this skill

Drop this on your blog, docs, or site — it renders a "Run this skill" card:

<div data-pm-skill="chargeback-dispute-response"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>

💬 Discussion

Chargeback Dispute Response is one of 832 open-source professional AI agent skills — all SkillSpec L3. Try them all in the browser · ⭐ Star on GitHub · Browse the full catalog