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Escalation Email

🔵 Stable🕐 updated 2026-07-19 🔷 SkillSpec L3 pm-cowork

Escalate an issue up the chain without burning the person you're escalating past — the facts-first structure, the tried-already section that earns the escalation, and the specific ask that makes action easy. Use when asked I need to escalate this, write an email to my boss's boss, this vendor issue needs to go up, or how do I go over someone's head professionally. Produces the escalation email with its evidence spine, the pre-escalation courtesy step, and the relationship-preserving framing.

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What to give it

The stuck thing — what's blocked, since when, what it's costing (time, money, a customer) — costs make escalations move
The attempts log — what was tried, when, what came back; an escalation without attempts is just skipping the line
The players — who's being escalated to, who's being escalated past, and the relationship texture with each
The ask — the specific action the recipient can take ("approve the exception," "reassign the ticket," "a 15-minute decision meeting") — never "please advise"

✅ The bar it holds itself to

Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.

No adjectives about people — dates and events carry the case
The attempts section shows 2+ real tries through normal channels
The cost is quantified once, honestly
The ask is one action within the recipient's power
The escalated-past person hears it from you first (or the skip is justified explicitly)

⚠️ What it refuses to do

Do not vent — an escalation that asks for nothing is filed as mood
Do not ambush — the surprise escalation buys one win and a permanent enemy
Do not inflate the cost — the first discovered inflation discounts all your future cases
Do not escalate without attempts — that's queue-jumping wearing a process word
Do not cc the world — the recipient plus the minimum necessary; audience size reads as aggression

Install

npx pm-claude-skills add --agent claude   # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp

Related skills

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<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>

💬 Discussion

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