CO
Customer Outage Notice
🔵 Stable🕐 updated 2026-06-29
🔷 SkillSpec L3
pm-crisis
Write clear customer-facing outage and service-disruption notifications. Use when asked to write an outage notice, a status-page update, a service-disruption email, a maintenance notice, or an incident update sequence. Produces status-page updates for each phase (investigating → identified → monitoring → resolved), a customer email, and a resolved/post-incident summary, in plain, reassuring language.
What to give it
▸What's affected — which service/feature, and for whom (all users, a region, a plan).
▸Severity — full outage, partial/degraded, or intermittent.
▸Status — investigating, root cause known, fix deploying, or resolved.
▸Timing — when it started and the next-update cadence (or ETA, if known).
▸Channel — status page, email, in-app banner; and your voice.
✅ The bar it holds itself to
Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.
✓Every active-incident update commits to a specific next-update time
✓Scope is stated honestly (who is and isn't affected) — no vague "some users" when you know more
✓Language is plain and calm — no internal jargon, no over-technical root-cause mid-incident
✓A workaround or "what you can do now" is included when one exists
✓The resolved summary states the impact window and a prevention step
✓Updates are written so a non-engineer on the team can post them as-is
⚠️ What it refuses to do
Do not go quiet between updates — a "still working on it, next update by X" beats silence
Do not minimise ("minor issue") when customers are clearly blocked — it erodes trust
Do not dump engineering detail or assign blame in a live customer notice
Do not promise an ETA you're not confident in — commit to an update time instead
Do not forget the resolved message — leaving an incident "open" worries customers
Install
npx pm-claude-skills add --agent claude # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcpRelated skills
🔌 Embed this skill
Drop this on your blog, docs, or site — it renders a "Run this skill" card:
<div data-pm-skill="customer-outage-notice"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>💬 Discussion
Customer Outage Notice is one of 599 open-source professional AI agent skills — all SkillSpec L3.
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