Is 电商客服话术 free to use?

Yes — run it free in the browser playground (no API key needed for the sponsored trial, or bring any provider key), or install it into Claude Code, Cursor, ChatGPT and more via npx pm-claude-skills. MIT-licensed and open source.

电

电商客服话术

Q: What do I need to use 电商客服话术?

Platform and shop category; Brand voice; Policies; The ten most common questions and complaints; What agents are authorised to offer without approval; Regulated categories; Target response times.

Q: How do I know the 电商客服话术 output is good?

The skill verifies itself against its own quality checks: Every script follows acknowledge, answer, next step; Return scripts respect the buyer's statutory rights; No script offers anything for a review; Compensation stays within the stated authority.

🔵 Stable 🔷 SkillSpec L3 pm-china-ecommerce

Write customer service scripts (客服话术) for a Chinese online shop: pre-sale answers, payment reminders, order and logistics replies, returns and refunds, complaint and negative-review handling, with the consumer-rights and platform rules each script must respect. Use when asked 写客服话术, 售后话术怎么写, 催付话术, 客户要退货怎么回, 差评怎么处理, or build quick replies for our store's customer service team. Produces a script library by scenario with a first reply and follow-ups, an escalation rule, a banned-phrase list, and a quality checklist for supervisors. Distinct from support-macro style skills for Western help desks.

▶ Run it free — no key needed 📝 Grade your existing draft ⬇ Add to Claude (works in Duet) 📱 Use as an app View SKILL.md ↗ What changed

🗣 Say this to your agent

“帮我写一套女装店的售前售后话术。”“客户说收到的杯子是碎的，要求退款加赔偿，怎么回？”“写三条不招人烦的催付话术。”“差评了怎么联系客户比较合适？”“Run this skill in your browser: https://mohitagw15856.github.io/pm-claude-skills/skill/cn-customer-service-scripts.html”

What to give it

▸Platform and shop category

▸Brand voice — how the shop addresses buyers (亲, 您, 宝子) and how formal it is

▸Policies — dispatch time, couriers, returns window, who pays return shipping, 运费险, warranty, compensation limits

▸The ten most common questions and complaints

▸What agents are authorised to offer without approval

▸Regulated categories — (food, cosmetics, health products) where claims are restricted

▸Target response times

✅ The bar it holds itself to

Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.

✓Every script follows acknowledge, answer, next step

✓Return scripts respect the buyer's statutory rights

✓No script offers anything for a review

✓Compensation stays within the stated authority

✓An escalation rule exists for safety and regulatory threats

✓The tone matches the brand voice supplied

⚠️ What it refuses to do

**Do not write scripts that argue with the buyer.**

**Do not open every message with the same stock phrase.**

**Do not offer 好评返现 or any reward for reviews.**

**Do not invent shop policies.** Ask.

**Do not make health or efficacy claims** to close a sale.

Install

npx pm-claude-skills add --agent claude   # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y -p pm-claude-skills pm-claude-skills-mcp

Related skills

🔌 Embed this skill

Drop this on your blog, docs, or site — it renders a "Run this skill" card:

<div data-pm-skill="cn-customer-service-scripts"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>

💬 Discussion

电商客服话术 is one of 1386 open-source professional AI agent skills — all SkillSpec L3. Try them all in the browser · ⭐ Star on GitHub · Browse the full catalog