What do I need to use Renew or Churn Call?

account; usage; engagement; champion; commercial; history.

Is Renew or Churn Call free to use?

Yes — run it free in the browser playground (no API key needed for the sponsored trial, or bring any provider key), or install it into Claude Code, Cursor, ChatGPT and more via npx pm-claude-skills. MIT-licensed and open source.

Renew or Churn Call

Q: How do I know the Renew or Churn Call output is good?

The skill verifies itself against its own quality checks: Every state field is evidence or `unknown`; no invented usage numbers; All five probabilities shown; expected level computed; The move is the one mapped to the level, not a freelance idea; A split distribution is read as a question, not averaged into a colour.

🔵 Stable🕐 updated 2026-09-22 🔷 SkillSpec L3 pm-decisions

Score an account's renewal likelihood on a five-level scale with probabilities, and name the next move for the account owner. Use when asked will this account renew, what's the churn risk on this account, should we run a save play, or when a renewal is 30–120 days out and the owner needs a calibrated read rather than a gut feel. Produces the account state in a fixed schema, the five-level renewal score with a probability per level and confidence, the mapped next move, and the single signal that would change the call.

▶ Run it free — no key needed 📝 Grade your existing draft View SKILL.md ↗

🗣 Say this to your agent

“Will Acme renew in November? Give me a real read.”“Churn risk on this account — save play or not?”“Score this renewal and tell me the next move.”

What to give it

▸account — name, ARR, renewal date, term

▸usage — active seats vs licensed, 90-day trend, key feature adoption

▸engagement — last executive touch, QBR held, support tickets open/closed, NPS or CSAT

▸champion — still in role? sponsor aligned?

▸commercial — price change at renewal, competitor in play, procurement signals

▸history — prior escalations, credits, missed commitments

✅ The bar it holds itself to

Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.

✓Every state field is evidence or `unknown`; no invented usage numbers

✓All five probabilities shown; expected level computed

✓The move is the one mapped to the level, not a freelance idea

✓A split distribution is read as a question, not averaged into a colour

✓The forecast line is one line and fits the renewals sheet

⚠️ What it refuses to do

**RAG colours with no definition** — "amber" that means something different to each CSM

**Averaging a bimodal distribution** into "medium risk"

**Save play by reflex** — running concessions on an account whose problem is a missing sponsor

**Ignoring the champion field** — the single most predictive signal, most often left blank

**Letting the score replace the call** — the account owner owns the forecast; this is the evidence

Install

npx pm-claude-skills add --agent claude   # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp

Related skills

🔌 Embed this skill

Drop this on your blog, docs, or site — it renders a "Run this skill" card:

<div data-pm-skill="renew-or-churn-call"></div>
<script src="https://mohitagw15856.github.io/pm-claude-skills/embed.js" async></script>

💬 Discussion

Renew or Churn Call is one of 1182 open-source professional AI agent skills — all SkillSpec L3. Try them all in the browser · ⭐ Star on GitHub · Browse the full catalog