Handle money sent to the wrong number or taken by fraud on mobile money in Kenya: what to do in the first minutes, how the reversal request works, what to say to the provider, what to do if the recipient refuses, and how to escalate to the police, the regulator or the small claims court. Use when asked I sent M-Pesa to the wrong number, how do I reverse an M-Pesa transaction, I was scammed on mobile money, nimetuma pesa kwa number mbaya, or the person refuses to return my money. Produces an immediate action list, the reversal request wording, a timeline log, a message to the recipient, and an escalation ladder with what each step needs. Not legal advice.
“I just sent 15,000 to the wrong number. What do I do right now?”“The person says they already used the money. Can I get it back?”“Nimetuma pesa kwa number mbaya, nifanye nini?”“Someone called pretending to be customer care and I gave them a code.”“Run this skill in your browser: https://mohitagw15856.github.io/pm-claude-skills/skill/ke-mpesa-reversal-dispute.html”
What to give it
▸What happened — wrong number, wrong amount, wrong paybill or till, or fraud
▸The transaction confirmation message — code, amount, recipient name and number, time
▸How long ago, and anything done so far
▸Whether the recipient has been contacted and what — they said
▸For fraud — how contact was made, what was shared (PIN, one-time code, ID), and any other accounts at risk
▸Amount involved
✅ The bar it holds itself to
Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.
✓The first actions are ordered by urgency
✓The reversal request contains the transaction code, amount, time and both numbers
✓No shortcode or time window is given as certain
✓The message to the recipient contains no threat and no sensitive data
✓The reverse-scam warning appears
✓A log template is included
⚠️ What it refuses to do
**Do not promise that the money will come back.**
**Do not tell the user to share a PIN or one-time code with anyone**, including someone claiming to be the provider.
**Do not suggest threatening or publicly shaming the recipient.**
**Do not give a shortcode from memory as fact.**
**Do not skip the police report** where fraud is involved.
Install
npx pm-claude-skills add --agent claude # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y -p pm-claude-skills pm-claude-skills-mcp