Triage a dental emergency call so the right patient is seen today and the rest are safely scheduled — the red flags that are medical rather than dental, the questions that sort urgency, and the interim advice a receptionist can safely give. Use when asked to triage a dental emergency, decide who to fit in today, write phone triage guidance for front desk, or when a patient calls with swelling, trauma, or severe pain. Produces the urgency banding, the question script, the red-flag escalation list, interim self-care within scope, and the documentation line. Triage support only; never a diagnosis, and airway or spreading-infection signs go to emergency care immediately.
“Write phone triage guidance for our front desk”“A patient called with facial swelling — how urgent is this?”“How do we decide who gets the emergency slot today?”“What can reception safely tell a patient who has knocked out a tooth?”“Triage script for dental emergency calls”
What to give it
▸What the patient reports — pain, swelling, bleeding, trauma, a lost restoration, and how long it has been going on
▸The escalation signs — whether there is facial swelling, difficulty swallowing or breathing, fever, or eye involvement
▸The context — medical history if known, especially immunosuppression, anticoagulants, or diabetes; and whether they are an existing patient
▸Your capacity — how many emergency slots exist today and who is on
▸Local escalation routes — the out-of-hours service and nearest emergency department
✅ The bar it holds itself to
Every skill in this library self-verifies — these are this skill's own quality checks, straight from its definition.
✓The medical red-flag screen runs before any dental banding
✓Avulsed permanent teeth are treated as time-critical, ahead of pain
✓Interim advice stays strictly within what non-clinical staff may say
✓Every band has a stated reason recorded against it
✓The out-of-hours and emergency-department routes are named, not implied
✓The call is documented whether or not an appointment was made
⚠️ What it refuses to do
**Triaging on pain score alone.** The most dangerous presentations are often not the most painful ones.
**Front desk offering a likely diagnosis.** 'Sounds like an abscess' is practising dentistry over the phone.
**Missing the swallowing question.** It is the single most important question in the script.
**Recommending a specific antibiotic or dose.** Never, and never on a phone call.
**Not recording declined appointments.** A refused offer is the record that protects the practice.
Install
npx pm-claude-skills add --agent claude # or codex · cursor · gemini · hermes
# or one-line MCP (every skill, any client):
claude mcp add pm-skills -- npx -y pm-claude-skills-mcp